Frequently Asked Questions

What is physical therapy and will it help me?

 There are several definitions of physical therapy. Here at Teamwork, physical therapy is the specific hands on delivery of treatments used to maximize people’s function in their daily lives.  We all experience functional limitations in our lives due to repetitive postures and patterns that we use to perform our daily tasks. These patterns and postures create limitations in our body’s over time that result in the breaking down of our joints and tissues.  Many of these limitations are present long before the pain or outward manifestation of these limitations present themselves us. It is important to see us as soon as you are aware of the mild discomfort or limitation’s presence as we will be able to fix the situation quickly and avoid more severe degeneration.  Limitations can result in the need for pharmaceuticals and surgery and early intervention can prevent many of these more severe situations.

 Physical therapy will help everyone at some time in their life.  Very active people and those who live a more sedentary life, and everyone in between, will need physical therapy to maximize their participation in every day life or the specific activity they would like to perform.  A comprehensive and specific evaluation by one of our highly skilled therapists of your specific needs will help you realize all of your goals and expectations.

Do we accept insurances?  

We accept almost every major insurance including medicare, medicaid, and all of the commercial insurance companies.

Can I pay cash?

We have a cash rate for physical therapy services if you do not have insurance or if we do not accept your specific insurance.

Can I attend more than one Teamwork site during my therapy?

 Yes, we have had patients attend more than one site depending on their home or work obligations and what is most convenient for them.

 Do we offer early and late hours?

Yes, we have hours as early as 7 am and as late as 6:30 pm.  We are not open on weekends however.

How much do I have to participate in my therapy?

Your therapy will be a team effort between you and your therapist.  Our highly skilled therapists will teach you a comprehensive home exercise program and the correct postures for all of your activities to maximize the progress realized in your visits to Teamwork.  We will educate you on the short and long term considerations of your condition and teach you prevention techniques to avoid return of limitations in your physical performance. It is important that you attend the frequency and duration of visits that your therapist recommends.  Anything less than what is recommended will result in modified results.  If you need to cancel a visit as challenges in life can arise, it is important to reschedule that visit in the same week to keep moving toward your goals in a consistent manner.

Do I need a prescription from my doctor?

We will need a doctor’s prescription to bill your insurance.  If you would like to pay cash, you do not need a prescription.

What’s the difference between a prescription and insurance authorization?

 Many insurances require preauthorization for one or a number of your visits to physical therapy.  Just because a physician order’s physical therapy with a prescription/referral, does not necessarily mean that you insurance will approve it with an authorization.  We work diligently to get your authorization and share all findings with you in order to receive all of the visits that you need and deserve.

What’s a secondary insurance?

Some insurances, typically medicare, pay a percentage (80%) of the charges for your visits.  Your secondary or supplemental insurance coverage picks up the 20% after your primary insurance pays.  If you do not have a supplemental/secondary insurance then you will be responsible for the remaining percentage.

What is a deductible?

 Today’s insurances often come with a deductible which means your insurance company requires you to pay out of pocket to a certain dollar amount prior to them paying for any visits.  We will verify your insurance and inform you of any deductible you may have and how much you have met through other medical visits.

What is coinsurance and copays?

Coinsurance and copays are not the same. Copays are fixed amounts that you pay with every visit.  These are contractually obligated fees that your insurance sets.  We are unable to waive these fees because by doing so, we would break our contract with your insurance company. Coinsurance is usually a percentage of your visit that you become responsible for after your insurance pays their obligation.  We will do our best to estimate these amounts but can not predict them exactly until your insurance company actually pays.

Do you offer payment plans for my financial obligation?

 Yes, we would be more than happy to work with you regarding a payment plan.

 If you are unable to pay your obligation, you may fill out a very extensive financial hardship form which includes several IRS forms including your tax return.

What should I bring with me for my first visit?

 You will need your driver’s license and insurance cards.  Bring the prescription and any MRI, x-ray, or diagnostic reports with you.  If you have a medication list and/or medical history it would be helpful so that you have less paperwork to fill out.

How should I dress for my visits?

 Dress comfortably and looser fitting clothing is best so that we can visualize the part of your body that is to be treated.  We rarely require you to disrobe.  If we are treating your lower body, a pair of shorts would be helpful and if the upper body, a tank top.

How long will I typically be there?

 Your first visit will take a little longer than a typical treatment as we evaluate you and treat in the first day.  Your first visit will be at least an hour and half with filling out paperwork, evaluation and then treatment.  Subsequent visits will be an hour to an hour and 15 min.